• Customer Kick-off call

  • Agree timelines

  • Define integration route

  • Discuss high level success metrics

  • Discuss high level Decision Tree outcome pathways

  • Agreement of meeting pattern

• Preparation of Internal Governance Documents

• Configuration document outlined

• Comms/marketing discussions begin

• Agreement of Go Live timeline

• Clinical Services overview

• DTAC/DCB Assessment for NHS Customers

• Agree assessment signposting

• Decision Tree build

• Clinical SOP creation

• UAT testing and feedback

• Sign-off before move to Milestone 3

• Developer consultation if required

• EQL internal Decision Tree testing

• Creation and sign off of Customer Configuration document

• Staging (test) environment build

• Provide Staging (test) link to Customer

• Technical support for integration/UAT if required

• Sign-off before move to Milestone 3

• Regroup on initial customer goals

• Evaluation and efficacy strategy

• Marketing plan and PR strategy defined (if applicable)

• Live environment build

• Provide customer with Live environment link

• Prepare MI dashboards (analytics)

• Customer sign-off of DPIA prior to Go Live (if applicable)

• Activate Live environment

• Live Patients enter the Clinical System

• Initial audit of first 100 Live Patients

• MI (analytics) Dashboard walkthrough

• Handover to Account Management

• Agree BAU meeting pattern

Monthly quarterly/monthly update meetings covering:

• Customer confirmed as operationally successful

• Service reviews (quarterly/monthly)

• Performance monitoring of the solution

• Expansion and development

• Clinical and operational queries

• Continual technical support