We will work through 5 key milestones together to fully launch Phio within your service.
At the start of our project, we'll walk you through each milestone during the kick off meeting
to ensure all stakeholders and team members are aligned and expectations are set.
Customer Kick-off call
Agree timelines
Define integration route
Discuss high level success metrics
Discuss high level Decision Tree outcome pathways
Agreement of meeting pattern
Preparation of Internal Governance Documents
Configuration document outlined
Comms/marketing discussions begin
Agreement of Go Live timeline
Clinical Services overview
DTAC/DCB Assessment for NHS Customers
Agree assessment signposting
Decision Tree build
Clinical SOP creation
UAT testing and feedback
Sign-off before move to Milestone 3
Developer consultation if required
EQL internal Decision Tree testing
Creation and sign off of Customer Configuration document
Staging (test) environment build
Provide Staging (test) link to Customer
Technical support for integration/UAT if required
Sign-off before move to Milestone 3
Regroup on initial customer goals
Evaluation and efficacy strategy
Marketing plan and PR strategy defined (if applicable)
Live environment build
Provide customer with Live environment link
Prepare MI dashboards (analytics)
Customer sign-off of DPIA prior to Go Live (if applicable)
Activate Live environment
Live Patients enter the Clinical System
Initial audit of first 100 Live Patients
MI (analytics) Dashboard walkthrough
Handover to Account Management
Agree BAU meeting pattern
Monthly quarterly/monthly update meetings covering:
Customer confirmed as operationally successful
Service reviews (quarterly/monthly)
Performance monitoring of the solution
Expansion and development
Clinical and operational queries
Continual technical support